Payment Terms & Options

Water / Sewer Service Bill Information:

Due Date: The Town Of New Market bills its utility customers monthly. Bills are generated and mailed by the first day of the month. All bills are due on the 15th day of each month. The Town of New Market is not responsible for the failure of the U.S. Postal Service to deliver bills. The customer is responsible for contacting the Town Office to obtain the balance on their utility account if a bill is not received.
 

Past Due: Bills are due on the 15th day of each month. If payment is not received by the 25th day of the month a 10% penalty will be assessed to the bill. Payment must be received in the Town Office on or before the 25th day of the month to avoid a penalty. Postmarks are not considered on-time payments. If the 25th falls on a weekend or town-recognized holiday, payment will be regarded as on time if received by the close of business the next business day. If the full amount due including penalties is not paid within 60 days of the due date, service will be disconnected for non-payment without further notification. A reconnect fee of $50.00 will be assessed before service is resumed. Upon payment of the full amount due including penalties and reconnect fee, utility service will be resumed within a reasonable time not to exceed 24 hours. Please note that if a Town employee is dispatched to disconnect service, the $50.00 fee will be applied whether or not the service is disconnected before payment.
*If you are paying your bill online or by telephone on the morning of disconnection, please contact the Town Office at 540-740-3432 with your reference number and amount paid before 9:00 am. If you do not contact the Town Office with this information, it will not be received until the next day and the disconnect fee will be applied.

Payment processing policy: Payments are processed on the day they are received. Any payments in the drop box are processed the next business day. If payment is made by check or ACH, it is the payee’s responsibility to ensure funds are in their bank account when payment is made. The Town of New Market cannot hold checks. Any check returned for insufficient funds will be assessed a $25 returned check fee.

Payment Options:

By Mail: Return the top portion (stub) of your bill with your check or money order. Mail payment to Town of New Market, P. O. Box 58, New Market, VA 22844. 
Drop Box: A drop box is located to the right of the main entrance to the Town Office for your convenience if making payments after normal business hours.
In Person: Customers may bring their bill to the Town Office, 9418 John Sevier Road.  Office hours are 7:30 am – 4:00 pm, Monday – Friday.
Online Payment: The Town of New Market has partnered with Paystar to offer electronic payments (credit card, debit card, or e-check) of utility bills, real property taxes and personal property taxes. Please note that a processing fee applies.

• Pay Online-Visit the Utility Payment Portal or the Taxes Payment Portal and enter your account number to get started. 
• Pay Over the Phone: You may pay by phone through Paystar by calling 540-744-3614

           **We do not accept payment over the phone at the Town Office**

Automatic Withdrawal from Bank Account: The Town of New Market offers citizens the option of paying their water bill through automatic deduction (ACH) from their bank account each month. This saves writing a check, paying postage, or even a trip to the Town Office. It also helps customers avoid late charges. Automatic Deductions will be deducted from a customer’s chosen account on the fifteenth of each month. Customers signed up with ACH will still receive a bill in the mail on the first of the month. The amount due on the bill is the amount that will be deducted from the customer’s account on the fifteenth of the month, or the next business day if the 15th falls on a weekend or holiday. Forms for ACH can be obtained at the Town office or by clicking the link below. Forms can be found below and should be returned to the Town Office at  9418 John Sevier Road or mailed to P.O. Box 58, New Market, VA 22844.